All inclined lift installations are unique. Inclinator Services tries to abide by A.S.1735.8_1986 as best possible. Some lift installations do not make it possible to conform to the A.S.. It is the owners responsibility to ensure the safety of people using the lift. All efforts should be made to make the lift installation as safe as practically possible.

1. Refer to “BALANCE DUE” on any invoice for the amount payable.

2. Payment terms: Refer to Payment Schedule Document

3. For credit card payments that can be swiped, inserted, or contactless we are charged 1.6% to process the payment. For manually keyed-in or manually entered we are charged 2.2%. This fee will be passed on to the customer.

4. Inclinator Services pays their employees wages weekly and requires invoices to be paid promptly once work is completed. If an invoice is not paid on or within 14 days a 20% surcharge for debt recovery might be added and the invoice forwarded to our debt collection agency. We may choose to list the debt directly to a credit watch reporting agency after 14 days. This could lead to being issued a poor credit rating.

5. We DO NOT charge a call out fee for scheduled servicing.

6. We DO charge travel time for return visits to site for extra repair work, and if extra time is required in a water taxi or on a ferry.

7. Travel time is charged at half our hourly rate. We charge travel time to help cover our technicians wages for their time in transit and expenses associated with getting to and from your job site, this includes time waiting for a water taxi or ferry or the time on the water to get to the job site.

8. We cannot do a scheduled service on a machine if it is not operational. If your machine is not operating it requires a breakdown repair. However if you would like your machine serviced as well and we are able to get your machine back up and running at the initial visit we will only charge our scheduled service fee AND any additional time spent on the breakdown portion of the job. This will save you the breakdown repair call out fee.

9. If a water taxi or ferry ride is required for us to get to your job site the fee for travel will be passed onto you, but only at cost price.

10. It is our company policy not to return to site until all outstanding invoices are settled.

11. Any componentry installed remains the property of Inclinator Services until it is paid for in full. Payment in full is also inclusive of the labour portion of the cost to install the component. If payment is not made within a reasonable time period we have permission to return to your site and reclaim our property.

12. Safety Brake Drop Test: We do not perform a safety brake speed governor drop test as part of a standard Scheduled Service. We perform a simple check of the components of the speed governor but do NOT physically test the brake. Please book a “Drop Test Service” if you would like confirmation that the speed governor is working with and without payload. This can take up to 8 hours depending on the difficulty of the site and brand of machine. There is an additional charge for a drop test.

13. Warranty on repairs only covers the work done. It doesn’t cover items outside the scope of work undertaken. For example if we repair a VSD and a button at a landing isn’t working the button is not covered under warranty because it is not related.

14. Warranty repair work will only be done in normal business hours. If a technician is available and the emergency breakdown call out fee of $570 ex GST is paid prior to attending site, warranty repair work can be done outside normal business hours if we have a technician available.

15. Inclinator Services will make all attempts to ensure your inclined lift is safe but doesn’t take responsibility for any incident or accident due to the design of the machine or in regards to how the lift has been installed on the site. It is the owner’s responsibility to ensure the lift installation is safe for the people who use it, especially spacing and clearances around the car.

Effective Date: 01/01/2024

1. Overview

At Inclinator Services, we are committed to providing high-quality lifts and exceptional customer service. If you are not fully satisfied with your purchase, we offer a clear refund policy to address your concerns.

2. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• Timeframe: Requests for refunds must be made within 30 days of the delivery date.
• Condition: The lift or item must be in its original condition or close to, unused, and in the original packaging if it came in packaging.
• Documentation: Proof of purchase (receipt or order confirmation) is required.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Customized or special order lifts that were made to your specifications.
• Installed lifts that have been modified or altered.
• Products sold as clearance or final sale.

4. Refund Process

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team at 1300 343 447 or [email protected] Provide your order number and the reason for the refund request.

2. Return Authorization: Our team will issue a Return Authorization (RA) number if your request is approved. This number must be included with your return shipment.

3. Shipping the Product: Carefully package the component/s to prevent damage during return shipping. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).

4. Inspection: Upon receipt of the returned component/s, our team will inspect it to ensure it meets the refund criteria.

5. Refund Issuance: If approved, the refund will be processed to the original payment method within 14 business days. You will receive a confirmation email once the refund is issued.

5. Exchanges

If you wish to exchange your component/s for a different item, please contact our customer service team. Exchanges will follow a similar process as refunds, and you may be responsible for any price differences and shipping costs.

6. Warranty Information

In addition to our refund policy, all lifts come with a warranty that covers manufacturing defects. Please refer to our warranty policy for more details.

7. Contact Us

For any questions about our refund policy or assistance with your order, please contact us:

• Phone: 1300 343 447
• Email: [email protected]
• Address: C5/1 Campbell Parade Manly Vale 2093

Conclusion

We appreciate your business and are committed to ensuring your satisfaction. Please review this refund policy carefully, and do not hesitate to reach out with any questions or concerns.